VisualSenseson Jan 18
---------- Forwarded message ----------
From: Vic Stapel
Date: Mon, Jan 18, 2016 at 11:05 AM
Subject: Follow up Re: [Name.com Support] Ticket #882438 Created: "Re: Name.com - Order Failure - 9305714"
To: "Name.com Support"
I am quite upset
1/ being told "do not scream at me keep this call professional"
a- I am calling from Canada over the Internet
b- How do I know what volume you receive at your end
c- and yes I do have a clear strong voice with a German accent... so what
d - I talk to many elderly family members overseas and often they can't seem to hear me
So yes I don't have a subdued voice but (I did NOT scream)
e- but as the lady kept attempting putting me in my place, and no let me place a word
repeating her view and her view only my voice may have shown frustration
So much for that so I here I put it in writing
Yesterday I got an invoice that clearly confirmed our CONVERSATION of last month
where I was asking why for such a small site I can't get the entrance fee renewal level price
as there are so many other hosting that offer cheaper renewal
I was then clearly (told in words not in writing) that for a one time courtesy
(I did not know that I had to get all what was discussed in writing)
But the person I spoke to clearly told me FOR ONE TIME ONLEY
name.com would renew the next year at the entrance level.
But it can't be changed online immediately, so I would have to pay the one month a head right away
and some credit would be given after that
and then for the full year ahead to pay next month
you would send me the invoice for the next year at the verbally agreed price at the entrance level.
AND SO YOU DID I got the invoice to pay the
Account User Name: vicarious1
Invoice ID: 9305714
Invoice Amount: $59.88
Yearly Startup Hosting
Yesterday I tried to pay that with two valid credit cards, several times and the system SHOWING THAT AMOUNT!
but refused the payment, I then stopped as I did not want my credit cards to be black listed for trying and trying again
Please explain to me, IF that price was not agreeable why would the system show the price matching the invoice?
This morning I got up and got a NEW invoice now claiming the higher fee
Yearly Startup Hosting - virtualbeds.com
which was upsetting as it did not live up to what "Discussed on the phone last time"
The customer executive today simply tried to put me in my place
making me want to accept that name.com did not agree with me (as I had no written proof of the agreement
So is the specific invoice reveiced matching our conversation in Dec not enough of proof? (on the Invoice of $ 59.88 received)
IF not? why would you have sent it to me ?????????????????????????
It was the clear proof that the agreement was reached
Naturally asking me the name of the person who I had spoken to etc put me in a corner
as I could not recall that as I am dealing with a company not with a person ..
It's NOT about the money
Its about the principle I called and asked and we agreed and you sent me the invoice accordingly
but your system did not let me pay it and I did send in an e-mail yesterday confirming that problem,
and stated that I will call name.com today
At the end as the customer I feel steam rolled into the looser liar or stupid one who did not understand what was agreed
SO YOU EXPLAIN TO ME
why and who send to me the first invoice of 59.88 to pay ??????????????????????????????????????
(the only reason, was that this is the courtesy that was extended to me last month
on which the customer lady today on the phone renegaded on and
not to keep my site down I felt obliged to agree to the higher rate.
Sad for someone who actually does like your system and buys I think enough domain names from your site.
Have a nice day